Please visit my new site: www.tindallstavernhcg.com
I will gladly accept cancellations but the request for a cancellation needs to be made within 24 hours of purchase. I don't accept returns or exchanges. Please contact me if you have any problems or questions about your order.
Is your item damaged? Sometimes minor irregularities happen in handmade products. Size, color and scent may vary. If your product arrived damaged, please take a quick pic and email to me [email protected]. I will work with you to resolve the issue.
Shipping & Handling
*Please note, as of 11/26/16, I noticed my site is not calculating shipping or tax on orders. I am trying to work on correcting this problem but in the mean time, you will receive another invoice from me for tax and shipping (if it was not calculated) and it will need to be paid before items are shipped out. Sorry for the inconvenience but thank you for understanding!
You can also send me a message with your order and I can create one invoice to send to you with tax and shipping if you would prefer that instead. I just started using a new shipping site and may be able to get shipping cheaper than what is listed on my site. One to two bars of soap can ship for around $2.60 (depending on weight).
Please allow 5-7 business days after your order is placed for products to be shipped. Typically it only takes 1-2 business days to ship your items but there are some cases where extra time may be needed. USPS has raised their rates effective January 2017 and unfortunately, I have to raise the rates for shipping to reflect this. Thank you for understanding.
If you are local and would like to pick up your order, please send me a message with the items you would like to purchase. I can arrange a time for pick up. I may also deliver your order within 20 miles round trip. Cash or credit cards only please.
You can also send me a message with your order and I can create one invoice to send to you with tax and shipping if you would prefer that instead. I just started using a new shipping site and may be able to get shipping cheaper than what is listed on my site. One to two bars of soap can ship for around $2.60 (depending on weight).
Please allow 5-7 business days after your order is placed for products to be shipped. Typically it only takes 1-2 business days to ship your items but there are some cases where extra time may be needed. USPS has raised their rates effective January 2017 and unfortunately, I have to raise the rates for shipping to reflect this. Thank you for understanding.
- Flat Rate Shipping- $6.95 for a small flat rate box or padded envelope. Items that can fit in here: up to 6 bars of soap, 6-8 wax tarts or lotion bars, roller balls, 6 shampoo or facial soaps.
- $13.60 for items that fit in a medium flat rate box, which includes Aroma Jars, more than 6 bars of soap, more than 8 wax tarts or lotion bars, body butters.
- One (maybe 2) bars of soap can ship for around $2.60, along with 1-2 shampoo bars, a couple of roller balls, etc. I believe if the package weighs under 7 oz, it can ship for this price first class.
- I do not ship international at this time
- I can refund shipping fees if your package ships for less than what you pay for.
If you are local and would like to pick up your order, please send me a message with the items you would like to purchase. I can arrange a time for pick up. I may also deliver your order within 20 miles round trip. Cash or credit cards only please.